Each person who orders at least a product electronically, fills out the requested data, and sends the order to Divita d. o. o. shall be considered a purchaser. All the prices are expressed in Euros(EUR), with the VAT incalculated, and are valid for a web shop purchase exclusively.
There are currently four types of payments available:
- Upon delivery (Payment is made directly to the courier upon delivery of the shipment without additional fees)
- Payment by Internet banking or general payment slip
- Paypal
All prices include VAT.
The delivery of the products ordered via our internet store shall be made in cooperation with our GLS delivery service according to a door‐to‐door principle in the territory of the Republic of Croatia exclusively.
Delivery price amounts to 3,98 € and is FREE for purchase exceeding 35€.
The delivery service shall be obliged to facilitate an express transportation service from the moment of merchandise upload up to the moment of delivery within a maximal 48‐hour deadline, except for the deliveries on Friday and a delivery to the islands, whereby a delivery time shall depend on a carrier’s timetable. The delivery shall be effectuated weekdays (Monday to Friday) from 8:00 a.m. to 4:00 p.m. There shall be no delivery on weekends.
All the deliveries for which a payment was not made five days subsequent to the ordering (provided that a pay‐in slip/credit cards/e‐banking shall be selected as a payment method) shall be systematically automatically canceled.
Each purchaser shall verify and sign a delivery list upon a merchandise delivery.
A deadline for a notification concerning a replacement of the unopened merchandise in an original wrapping shall amount to seven days.
Product Shipping
The products ordered shall be sorted and protected to prevent possible damage during transport. A purchaser shall check a possible damage upon delivery of the merchandise ordered, complain to the deliverer immediately, and return the delivered products on which the external damage is visible. Contrarily, the subsequent complaints shall not be taken into consideration.
Product Delivery
All the products ordered shall be delivered by the contracted GLS courier company. A delivery price shall depend on the value of the merchandise ordered.
In case that a purchaser shall refuse to receive a merchandise delivery due to an unjustified reason or shall fail to take over the product from the contracted courier delivery company, and if the merchandise shall be returned to Divita’s address, Divita, Inc. shall enjoy a right to charge the purchaser the merchandise return costs pursuant to a valid courier company’s price list, based upon a proof of a cost incurred and an invoice that the Divita, Inc. shall present to the purchaser on the basis of the aforementioned source, with a 15‐day maturity.
Complaints and Merchandise Return
In case of a merchandise return, a purchaser shall notify a justified complaint to the deliverer. A purchaser shall enjoy a merchandise return right in the following cases:
- delivery of an unordered product
- delivery of a product having a fault or damage that is not inflicted during transportation.
We ask you to compare the articles received with the invoice and mention the missing items immediately. Subsequent complaints shall not be taken into consideration. Divita, Inc. shall be deemed liable for possible failures to the products and shall be deemed liable to replace a damaged or a misdelivered product at its own expanse provided that it shall be stablished that a complaint is justified and that a purchaser has not exerted an influence on the integrity, damage, or any other merchandise failure.